1. Home
  2. Responsible Gaming
🎯 Responsible Gaming

Hi7 Casino Responsible Gaming — Your Complete Guide to Safe Gaming

Hi7 Casino believes gaming should be fun — not stressful. We want every member to enjoy gaming with a clear head, within defined limits. Here is your complete guide to responsible gaming.

Safe Environment
Setting personal limits
Mental Health Support
18+ Only
Responsible Gaming Commitment
Minors are strictly prohibited
Spending Controls
Time Management
24/7 Support

Our Commitment to Responsible Gaming

Responsible gaming at Hi7 Casino isn't just about rules — it's a core value.

🔞

Age Verification

Only individuals aged 18 or above may register at Hi7 Casino. Age verification is mandatory at registration. We take the protection of minors seriously.

💰

Set Spending Limits

You can set your own daily, weekly, and monthly deposit limits. Any reduction takes effect immediately.

⏰

Time Management

Use the session timer to keep track of how long you've been playing. Take advantage of the auto-logout feature after a set period.

🧘

Break & Cooling-Off

Whenever you feel like you need a break, you can activate a cooling-off period of 1 day to 6 weeks. You will not be able to log in during this time.

🚫

Self-Exclusion

If you feel you need to stop gaming altogether, you can apply for a permanent Self-Exclusion lasting from 6 months to 5 years.

💬

Professional support

If gaming becomes a problem, our trained support team is here to help. All assistance is handled with full confidentiality.

Control Tools at Your Fingertips

Hi7 Casino gives you the tools to keep your gaming fully under your own control.

📊

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increases take effect after 24 hours.

⏱️

Session Timer

See exactly how long you've been playing in real time. Get reminders when a set time has passed, and optionally enable auto-logout.

🔇

Reality Check

You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent.

🔒

Account Lock

You can temporarily or permanently lock your account at any time. Contact support and it'll be done within minutes.

Limit Setting Examples

Daily Deposit Limit৳500 / ৳1,000
Weekly time limit8 hours / 14 hours
Monthly Spending Limit৳3,000 / ৳5,000

The example above shows how a user sets their own limits to game safely and in control.

Recognise the Warning Signs

Gaming addiction develops gradually. Watch out for the following warning signs.

1
Playing beyond your budget

You're spending beyond your set budget and placing more bets trying to recover your losses.

2
Losing track of time

Spending far more time gaming than intended and being unable to stop.

3
Playing out of greed

Playing not for fun, but to chase losses or get rich quick.

4
Strain on Family Relationships

Gaming is damaging your relationships with family or friends, or causing you to be dishonest with them.

5
Playing on borrowed money

You are borrowing money to gamble or cutting back on essential expenses to fund it.

6
Emotional distress

You feel restless or irritable when you're not playing, find temporary relief while playing, but feel regret afterward.

7
Neglecting work or studies

Gaming is causing you to neglect professional or academic responsibilities.

8
Playing in secret

Hiding your gaming from others or lying about how much you play.

If you're experiencing three or more of the above signs, please contact support or make use of the self-exclusion option. Your well-being is our top priority.

🧠 Self-Assessment

Read through the questions below and check any that apply to you.

01 What Is Responsible Gaming and Why It Matters

Responsible gaming means treating gaming as a healthy form of entertainment — not as a solution to life's problems or a source of income. At Hi7 Casino, responsible gaming isn't a condition; it's our philosophy.

Online casino and betting naturally involve a high level of attention and financial decision-making. Hi7 Casino always reminds you — every game depends on a random outcome. There are no guaranteed wins here.

Please note: Only gamble with money you can afford to lose — funds whose loss won't affect your daily life.

At Hi7 Casino, we believe a happy and healthy player is our greatest asset. That's why our responsible gaming tools aren't just for show — they're built to make a real difference.

02 How to Set Your Limits

Log in to your Hi7 Casino account and go to the "Responsible Gaming" section to set the following limits yourself:

Limit Type Options Effective Time
Deposit Limit Daily / Weekly / Monthly Immediate
Bet Limit Maximum amount per bet Immediate
Loss Limit Maximum Loss Within a Set Period Immediate
Session Time Limit 30 minutes to 8 hours Immediate
Cooling-Off Period 1 day to 6 weeks Immediate

Decreasing your limits takes effect immediately. To increase a limit, a waiting period of 24 to 72 hours applies — this is intentional, to prevent impulsive decisions made in the heat of the moment.

03 Self-Exclusion Process

If you feel you need a break from gaming, use Hi7 Casino's self-exclusion feature. It's a powerful tool that will block your access to your account.

  • Log in to your account — Select "Responsible Gaming" from the profile menu.

  • Choose Your Self-Exclusion Option — Choose a duration: 6 months, 1 year, 3 years, or 5 years.

  • State your reason (optional) — this helps us provide you with better support.

  • Confirm — Once confirmed, your account will be locked immediately.

  • Contact support — To reopen your account before the exclusion period ends, contact support@hi7casino.com.

No marketing emails or promotional offers will be sent during self-exclusion. Any attempt to open a new account during this period will be detected and blocked.

04 Minor Protection

Access to Hi7 Casino is strictly prohibited for anyone under 18. We make no exceptions on this.

What we do

  • Age verification is mandatory at the time of registration
  • Date of birth and identity documents are verified through the KYC process
  • Additional verification is carried out in cases of suspected misuse
  • Any account identified as belonging to a minor is closed immediately

A Few Tips for Parents

  • Use parental control software on your device
  • Keep safe search and content filters enabled on your browser
  • Keep your account password and login details out of reach of children
  • Talk openly with children about online gaming

If you suspect a minor is using Hi7 Casino, contact us immediately at support@hi7casino.com. We will take swift action.

05 How to get support

If gaming becomes a problem, you don't have to face it alone. Hi7 Casino's support team and professional organizations are here for you.

Hi7 Casino Support

  • Email: support@hi7casino.com
  • Live Chat: 24/7 Live Help
  • Subject Line: Type "Responsible Gaming Support"

How to seek help

  • Briefly describe your situation — your privacy will be protected
  • Tell us what kind of help you need (limit setting, self-exclusion, or counselling)
  • Our team will guide you through the right steps

Remember — seeking help is not a sign of weakness, it takes courage. Every Hi7 Casino support agent will assist you without judgment.

06 Hi7 Casino's Responsible Gaming Policy

Hi7 Casino is a licensed online gaming platform that adheres to international responsible gaming standards. The core pillars of our policy are:

  • Transparency: Full information on game rules, odds, and terms & conditions is provided
  • Fairness: All games use certified Random Number Generators (RNG)
  • Protection: Full protection of your personal and financial information is guaranteed
  • Support: Immediate assistance is available for any issue
  • Control: Every member has full control over their own gaming

Joining Hi7 Casino is more than just playing games — it's becoming part of a safe, transparent, and responsible gaming community.

Contact Us for Help

You are not alone. Hi7 Casino and the resources below are always here for you.

💬

Hi7 Live Chat

24/7 Live Support

Open live chat on the site
📧

Email Support

Responsible Gaming Support Request

support@hi7casino.com
🧑‍⚕️

Professional Counselling

Speak with gaming addiction specialists

Submit a Request from Your Account
🔒

Quick Account Lock

To close your account immediately

From Profile Settings

Frequently Asked Questions About Responsible Gaming

What our users ask most about responsible gaming

Yes, any withdrawable balance in your account during self-exclusion can be returned to you. Contact support and after identity verification, the funds will be sent to your registered payment method. Bonus balances are generally forfeited.

Yes, limits can be increased, but the change will only take effect after a set waiting period (24 to 72 hours). This delay is intentional to prevent anyone from raising their limit impulsively in the heat of the moment. Decreasing a limit is always immediate.

No. If you attempt to open a new account using your identity during a self-exclusion period, our system will detect and block it. Hi7 Casino enforces a strict policy on this.

Reality Check is a pop-up notification you can set at your preferred intervals — such as every 30 minutes, 1 hour, or 2 hours. When it appears, it shows how long you've been playing and how much you've won or lost, so you can decide whether to continue.

Reach out to support@hi7casino.com and describe the situation. Our support team will guide you on what steps can be taken. We can review the relevant account based on a third-party request, provided the necessary information is supplied.

Play Safe, Enjoy Responsibly

Gaming at Hi7 Casino is more than the thrill of winning — it's a safe, transparent, and responsible experience. Join today and play on your own terms.

Register Now Learn more
বাংলা