📋 Legal Documents

Hi7 Casino Terms & Conditions — Complete Membership & Usage Policy

By creating an account at Hi7 Casino, you agree to these Terms & Conditions. Please read this document carefully before using the platform — it outlines both your rights and your responsibilities.

Last Updated: January 2026

Key Highlights at a Glance

A summary of the most important points in the Terms & Conditions

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Age restriction strictly 18+

Only individuals aged 18 or above may open an account at Hi7 Casino. Accounts that fail age verification will be closed immediately.

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One Account Per Person

Each individual may register one account only. Creating multiple accounts will result in bonus cancellation and account suspension.

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Use Your Own Payment Method

All deposits and withdrawals must be made using a payment method registered in your own name. Third-party payments are not permitted.

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Bonus Wagering Requirements

All bonuses are subject to specific wagering requirements. Attempting to withdraw before meeting these requirements will result in the bonus balance being forfeited.

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KYC verification is mandatory

Identity verification (KYC) must be completed before any withdrawal. A copy of your National ID or passport is required.

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Fair Gaming Guaranteed

All games at Hi7 Casino are powered by RNG technology and audited by third parties. Manipulation and cheating are met with zero tolerance.

01 General Terms & Conditions

These Terms & Conditions Hi7 Casino These terms apply to your use of the platform (https://hi7casino.com) and all its services. By registering, logging in, or using any feature of Hi7 Casino, you are deemed to have accepted these terms.

Hi7 Casino reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms. We recommend checking this page regularly to stay informed.

Please note: This document has been written in Bengali for the convenience of players. The original English version shall take precedence in all legal matters.

Hi7 casino is a licensed online gaming operator. We operate in accordance with international gaming regulations and ensure full transparency through regular third-party audits.

02 Account Registration

To open an account at hi7 casino, the following conditions must be met:

  • A valid and active Bangladeshi mobile number is required
  • A valid email address is required
  • Minimum age requirement is 18 years
  • All information provided must be truthful and accurate
  • Each individual may operate one account only

Providing false information during registration may result in account termination and forfeiture of funds. Your account password and login credentials are strictly personal — sharing them with anyone is prohibited.

Warning: If you notice any unauthorized access to your account, contact us immediately at support@hi7casino.com.

03 Age Verification (KYC)

Hi7 Casino follows a strict age verification policy to protect minors from gaming. We may request KYC documents prior to any withdrawal or in any situation where there is reasonable cause for suspicion.

Accepted Identity Documents

Document Type Eligibility Special Conditions
National ID Card (NID) ✅ Accepted Scans/photos of both sides required
Passport ✅ Accepted Biopage Scan
Driving License ✅ Accepted Never expires
Birth Registration Certificate ⚠️ Restricted Additional Documents Required

Withdrawals cannot be processed until KYC verification is complete. Verification typically takes 24–48 hours.

04 Deposit & Payment Policy

Hi7 Casino accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Deposits are credited to your account instantly.

  • Minimum Deposit: ৳500
  • Maximum Daily Deposit: Determined by Account Level
  • No processing fees on deposits
  • You must use a payment method registered in your own name
  • Deposits through third parties are strictly prohibited

Tips: Keep your deposit receipts. You may be asked to present them to our support team if any issues arise.

05 Withdrawal Policy

The following conditions apply when withdrawing winnings from Hi7 Casino:

  • Minimum Withdrawal: ৳1,000
  • Withdrawal requests are processed within 24 hours
  • Withdrawals will be held until KYC verification is complete
  • Wagering requirements on the bonus balance must be met
  • Withdrawals can only be made to the payment method used for the deposit

Hi7 Casino reserves the right to temporarily hold withdrawal requests and conduct an investigation if fraud or irregular activity is suspected. If you are cleared, the withdrawal will be released.

06 Bonus & Promotion Terms

All bonuses and promotional offers at Hi7 Casino are subject to specific terms and conditions. Make sure to read the relevant terms before claiming any bonus.

General Bonus Terms

  • Bonus funds cannot be withdrawn until the wagering requirements have been met
  • Wagering requirements typically range from 20x to 40x the bonus amount
  • Every bonus has a set expiry date — any unused bonus will be forfeited once it expires
  • Multiple welcome bonuses cannot be claimed at the same time
  • Bonuses are applicable to designated games only

Important: Any attempt to abuse bonuses — including through multiple accounts, VPNs, or arbitrage betting — will result in the cancellation of all bonuses and associated winnings.

Free Spin Terms

  • Winnings from free spins are credited as bonus balance
  • Free spin wagering requirements are typically 30x
  • Free spins are valid for up to 72 hours from the time of issue

07 Gaming Rules

The following general rules apply to all games played at Hi7 Casino:

  • Game outcomes are determined by an RNG (Random Number Generator) — no manipulation is possible
  • If a game is cancelled due to a technical error, all bets will be refunded
  • Game results are saved on the server in the event of a disconnection
  • In Live Casino games, the dealer's decision is final
  • Bets placed on Sports Betting cannot be changed once confirmed

Hi7 Casino reserves the right to void any payouts made in error due to a technical fault or system issue. Affected players will be duly notified in such circumstances.

08 Prohibited Activities

The following activities are strictly prohibited at Hi7 Casino. Engaging in any of them may result in immediate account closure and legal action:

  • Creating or operating multiple accounts
  • Artificial or structured betting patterns designed to meet bonus conditions (bonus arbitrage)
  • Hacking, deploying viruses, or using any malicious software
  • Collusion or collaborative cheating with other players
  • Use of automated bots or scripts
  • Using the platform for money laundering
  • Operating an account under a false identity
  • Accessing from a restricted region using a VPN or proxy

09 Account Closure & Suspension

Hi7 Casino may temporarily or permanently suspend an account in the following circumstances:

  • Breach of Terms & Conditions
  • Fraudulent or suspicious activity
  • Failure to complete KYC verification
  • Court order or directive from a regulatory authority
  • At the player's own request (self-exclusion)

If your account holds a valid balance at the time of closure, you will be given the opportunity to withdraw it — unless the closure is due to fraud. To appeal a closed account, please contact our support team.

10 Responsible Gaming

Hi7 Casino believes gaming should be a fun and enjoyable experience. We are committed to helping our members build healthy gaming habits.

Our Responsible Gaming Tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss Limit: Set a maximum loss limit within a specified time period
  • Session Limit: Set a daily limit on how long you play
  • Reality Check: Periodic Session Reminders
  • Self-Exclusion: Option to temporarily or permanently close your account

For more information, visit our Responsible Play View page.

11 Privacy Policy

Hi7 Casino handles your personal information with the utmost confidentiality. We collect data for the following purposes:

  • Account Verification & Management
  • Payment Processing & Fraud Prevention
  • Fulfilling legal and regulatory obligations
  • Service Quality Improvement

We never sell your personal information or share it with unauthorized third parties. For more details, please see our Privacy Policy Read.

12 Dispute Resolution

If you have a concern, please contact our support team first. Most issues are resolved within 24–72 hours.

Complaints Procedure

  1. Submit your complaint via live chat or email
  2. Our support team will provide an initial response within 48 hours
  3. Complex issues will be resolved within a maximum of 7 business days
  4. If you are not satisfied with the resolution, you may escalate your complaint to the relevant regulatory authority

Contact: support@hi7casino.com — We are committed to ensuring a fair resolution to your concerns.

Frequently Asked Questions

Frequently Asked Questions from Players on Terms & Conditions

Yes, Hi7 Casino may update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, a notification will be sent to your registered email.

Say you receive a ৳1,000 bonus with a 30x wagering requirement. That means you need to place a total of ৳30,000 (1,000 × 30) in bets before you can withdraw. Once the requirement is met, the bonus converts to real cash and becomes available for withdrawal.

KYC verification is typically completed within 24 to 48 hours of receiving the correct documents. During peak periods, this may take up to 72 hours. A notification will be sent by email once verification is complete.

If your account is closed for reasons other than a rule violation, your real cash balance will be returned. However, if the closure is due to fraud or bonus abuse, the bonus balance may be forfeited. Contact support for more details.

For any complaints, please first reach out via live chat or email us at support@hi7casino.com. Our support team will respond within 48 hours. If you're not satisfied with the outcome, you may escalate the matter to our senior management.

Understand the Rules and Get Started Today

Hi7 Casino's Terms & Conditions are clear and straightforward. Register now and enjoy a safe, rewarding gaming experience.

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